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Frequently Asked Questions

May you send purchase orders to multiple locations?

Yes, we can send purchase orders to multiple locations. Just let us know the addresses as well as the quantity you require at each site.

Do you send to Australia?

Yes, we send products all around Australia as well as New Zealand.

Do you send internationally?

At this moment, we do not offer international freight for custom branded merchandise.

How do I cancel Orders?

You may cancel your order at any stage, up until the artwork approval stage. The artwork approval is a document we will provide to you, with both your order summary as well as a visual layout of the product, with your desired branding emblazoned onto it. Once this document is approved, orders may not be cancelled.

Why Do I Pay set up Charges?

Set up charges, is a cost that incurs before a branding process begins. The setup charge covers for:

1) Calibration of machines for branding
2) The digitisation of logos for branding
3) Labour time and material costs for print testing
The set up will differ depending on if branding is for pad printing, screen printing or full-colour digital branding.

What if my order is misprinted?

We will replace or refund any misprinted orders.

What if my order arrives faulty?

We will replace or refund any misprinted orders.

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